Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, email us at trendyvibeonline@gmail.com with your order number and the item you'd like to return. If your return is accepted, we’ll provide the return shipping label and instructions for where to send that item. Please don’t send items back before receiving those instructions; items returned without first requesting a return may not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We’ll let you know whether your return has been approved after it has been received and reviewed. If approved, your refund will be issued to your original payment method. Your bank or card provider may take additional time to post it. If you haven’t received your refund after we’ve confirmed it was issued, contact us at trendyvibeonline@gmail.com.